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How to Get Refunds from the iTunes App Store

2013-05-17 10:00:21 / Posted by to How to iPhone
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The official App Store is a wonderful place that is full of some truly amazing applications. However, some apps are poor purchases for your device due to the fact that they don't work as advertised or just don't work at all. Besides, you may mistakenly download some app that are not suitable for your device, for instance, you purchased one app only designed for iPad for your iPhone. In this way, you are entitled to claim a refund. But the iTunes Store terms and conditions specifically state that "All sales and rentals of products are final" which disappoints those who have wasted their hard earned $2.99 on something that doesn't work or has no use at all. Here we present two methods to help you to deal with this situation and request for a refund from the iTunes App Stores.

Method One: Using the iTunes Software Program to Report a Purchase Problem

1. Launch iTunes and sign in, select "Store" in the left-hand column and click "View My Apple ID".


2. Input your account name and password in the pop-up window to log in.


3. Once you're logged in, click "See All" under "Purchase History" section and then click "Report a Problem" in the bottom line to continue.



4. Select an application from this list for which you seek a refund. Then click on the "Report a Problem" link next to the application's name.


5. Select a reason from the drop-down menu for requesting a refund and write down the details in the "Comments" box why you think you should get a refund for the app.
Apple lists these five categories for your app-related complaints:
• I didn't receive this application
• I inadvertently purchased this application
• This application does not function as expected
• This application is not compatible with my device
• I have another purchase or download-related question


• Choose the real reason for requesting a refund, and then Apple will send you an email asking for verification.
• It only supports English, Spanish, French and other two languages in the "Comments" box.
• Apple should consider your request for a refund within a few days, and they will refund your money as your request is reasonable.

Method Two: Filling Out an Online Contact Form

1. Visit "Apple – Support – Express Lane" online and choose "iTunes" -> "iTunes Store" -> "Purchases, Billing & Redemption", choose "Quality of Purchased content" below "The topic is not listed" and then continue.


2. Click "Email" the only way Apple supports now and to continue.


3. Describe your problem in details and fill in the form carefully. "Order number" is not an essential option to fill in but is advised to provide. It can help dealing with your case in time.


4. You can expect a response from Apple within the next 24hours. If the support rep is satisfied with your reasoning, he'll probably reverse the charges. You would probably receive a reply like this:


We can't guarantee that these two ways will get you an instant refund, but they are the quickest and most efficient way of making Apple aware of your dissatisfaction with your purchase. Please remember to only issue legitimate claims for a refund for applications which don't work or a genuine problem has been found.

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